Interactive Voice Response (IVR) facilitates the use of voice applications and DTMF tones to interact with an organisation's host system to access a range of services from bill enquiries, service activations and package information by following the IVR dialogue menu. Unlike an automated call routing system which only deals with redirects based on an input, an IVR system is more intuitive and processes the information provided by the user to a greater degree to provision services automatically. If at all, a call needs to be routed to a human agent, the agent has a better idea of what the customer's requirements are and will be in a better position to serve. IVR solutions can also be to make outbound calls to to a user base for delivery of information, alerts, promotions, surveys and voting.
Synapse Common IVR solution enables operators to build all-in-one solutions for all IVR applications Through this Mobile Operators can consolidate multiple IVR (VXML 2.0) applications in different platforms into a single IVR.
Currently, Synapse serves over 100 million satisfied clients through local Mobile Network Operators and Service Providers. For maximum customer benefit, the whole value cycle of each of our products, from architecture to end-user experience, is thoroughly researched and precisely created using our expertise and deep understanding of the subject. All Synapse products are versatile and future-proof.
- Multi language support.
- Automated action creation.
- Smart call redirection (Based on actions and user parameters).
- Log Creation (Administration & User activity).
- Call records.
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